Millenials will outnumber any other generation by 2019. Millenials are the members of the population born between 1980 and 1996. Millenials are known for extensively using mobile devices and multi-tasking. A recent report by the Office of the Inspector General (OIG) finds that millenials like the United States Postal Service (USPS). Millenials prefer direct mail more than you think! Other USPS OIG findings are as follows:
- Millenials grew up using digital devices; however, still prefer print. USPS research shows that half of millenials agree they “like to discover what the mail brings every day and consider time spent looking at/reading mail time well spent.”
- A Gallup poll found that 95% of adults 18 to 29 enjoy receiving personal mail.
- Ninety-percent (90%) of people ages 25 to 34 find direct mail reliable.
- Sixty-two percent (62%) of millenials said they have visited a store in the past month based on information received in the mail.
- Sixty-nine percent (69%) of millenials like receiving, and using, coupons by mail from local restaurants and retailers.
What does this mean?
Millenials are extremely familiar with digital devices and marketing; however, prefer print. Furthermore, millenials interact with mail in different ways than prior generations. Advertisers and marketers that can build seamless links between direct mail and digital advertising through a “multi-channel” campaign can perhaps most benefit from direct mail advertising.
Do any of the findings above surprise you? Feel free to leave a comment.
Source: The Postal Record, October 2018
Organizations focusing solely on digital marketing should highly consider using direct mail as part of an overall cross functional marketing outreach. Many customers prefer to receive tangible marketing items. Consider using direct mail by:
- Creating and fostering a loyalty program
- Reach out to loyal shoppers through direct mail offering deals to encourage shoppers to return
- Following up with current e-mail responses
- Many organizations use e-mail to solicit customer contact information. Send direct mail to current and prospective customers to reinforce e-mail communication. Remember, some customers prefer tangible marketing mail.
- Reaching out to lapsed customers
- Send a friendly reminder to customers who have not frequented your establishment in a while.
- Sending out Happy Birthday offers
- It never hurts to say Happy Birthday.
- Sending personalized post-purchase discounts
- Encourage customers who already shop with you to return. Furthermore, offer discounts for frequent shoppers to return with a friend.
- Mailing out “welcome kits”
- Hallmark sends welcome kits for members joining its Crown Rewards program.
- Inviting customers to exclusive events
- Make customers feel special by creating an invitation only event for your best customers.
- Targeting seasonal shoppers
- Send direct mail to shoppers who have visited your location around specific seasonal timeframes.
- Reinforcing digital marketing efforts through USPS (United States Postal Service) Informed Delivery®
- USPS Informed Delivery® will let your brand send a physical mail piece with an ability for that mail piece to appear in a direct mail recipients’ e-mail inbox (along with a link going back to your brands’ website).
- The Post Office scans mail piece images; however, you must set-up an Informed Delivery® campaign to link back to your brand’s website. Here is a pretty good USPS YouTube video illustrating how Informed Delivery® works (from a marketing standpoint). Click here to see video. Informed Delivery® is a FREE service offered by the USPS simply for paying postage.
Direct mail is extremely targetable. Furthermore, it can be used to personalize marketing outreach in ways other marketing channels simply cannot. The USPS is promoting Informed Delivery® as a service to further integrate digital and direct mail capabilities. Successful marketers are using direct mail in ways that complement existing marketing efforts. For example, JC Penney is currently using USPS Informed Delivery® to promote sales (see picture below).
Direct mail can be used to complement digital marketing. Your business should consider becoming informed about direct mail!
Search Engine Land posted a study (featured on Chatmeter) reporting that 9 out of 10 smartphone owners use virtual voice assistant services. Almost half of smartphone owners use voice assistant services daily. Most impressive is a study claim that almost ninety percent (90%) of smartphone users say they are likely to request driving directions to a business after a local-voice search.
Study results like the one mentioned above suggest that voice search is already impacting marketing. Businesses should consider finding ways to implement voice search into existing multichannel and omnichannel marketing efforts.
A recent blog posting featured on NextPage demonstrates several ways to combine local SEO (Search Engine Optimization) with Direct Mail to increase brand and/or product visibility. Such ideas include (but are not limited too) the following:
· Encouraging Direct Mail recipients to visit and comment about your brand online
· Using Direct Mail to promote your brand’s social media presence (e.g., encouraging consumers to follow your brand on Twitter, Instagram, etc…)
· Maintaining a digital presence on sites like Google Business and Yelp while using Direct Mail to invite guests to your physical location
· Featuring QR codes that let consumers link to your brand’s blog, twitter account, video, or website
· Taking advantage of Direct Mail’s ability to add a personal touch to complement your existing digital marketing efforts
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Please check out our new video (featured on our YouTube channel) about voice search. Click here to see the video.
– Video in an e-mail leads to increased click-through rates.
– Two minute videos appear to be an optimal length.
See the graphic below for more interesting video statistics.
It seems like more grocery retailers are offering online shopping with home delivery. Is online grocery shopping merely a fad, or will it become a trend?
Concerns about an inceasing number of ads, ‘big brother’ effects and recommendation features have people wondering whether Instagram is becoming more like Facebook.
Source: WSJ Tech News brief podcast (https://t.co/JYAcwcXZOk)
Many publications and podcasts have been touting the rise of voice search since 2018 began. For example, Forbes recently published an article titled, “The Continued Rise of Voice Search and How Your Business Can Leverage It” on January 29, 2018. Voice search poses many benefits for both businesses and consumers. Is interest in voice search actually gaining traction despite recent praise by prominent sources?
Source: Google Trends
The trend graph above shows that online search requests for the phrase “voice search” on Google are noticeably lower than reported in years past. Roku and Amazon Fire are contributing to a resurgence in voice search interest though.
Businesses and consumers can benefit greatly through improved voice search technologies. Do not to go overboard with recent voice search hype until voice search technologies prove to be viable staples for your search optimization strategy.
What are your thoughts about voice search?
Entrepreneur Magazine recently featured an interesting story about the importance of podcasts. Approximately 24% of the U.S. population currently listens to podcasts; podcast listenership is expected to rise in the upcoming years. About 68 million people actively listen to podcasts. Millennials, consumers between ages 18 and 34 years old, account for 44% of all podcast listeners. More than 50% of podcast listeners have a bachelor’s degree, or higher.
Millennials prefer podcasting to comparable digital and social media information sources (e.g., blogs). Podcasts give consumers an ability to listen on demand when they want. Podcasts are becoming ever increasingly popular due to an uncanny ability that allows educated millennials to consume digital information on the go.
Why does Podcasting Matter?
Many podcasts attract consumers across niche categories. Comedy, news, sports, politics and business are among the leading podcast genres. Marketers should participate in podcasting (e.g., host podcasts, be a guest on podcasts, sponsor podcasts, etc…) to reach desirable market segments.
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